We take great pride in the craftsmanship of our jewellery, and every creation is designed to be worn, loved, and enjoyed for years. To ensure your experience is exceptional, we offer a clear and reassuring warranty on all pieces purchased from our store.
1. Warranty Coverage
Gold‑Plated Jewellery
Our gold‑plated pieces are crafted with high‑quality plating designed for long‑lasting wear.
We offer a 6‑month warranty covering:
- Premature fading or tarnishing not caused by improper care
- Manufacturing defects in plating or finish
- Faulty clasps, chains, or structural issues
This warranty does not cover natural wear from friction, exposure to chemicals, or water damage.
Gemstones & Crystals
All stones are hand‑set with care. We offer a 6‑month warranty covering:
- Stones that loosen or fall out due to manufacturing defects
- Faulty settings or prongs
- Structural issues affecting the stone mount
This warranty does not cover damage caused by impact, dropping, or exposure to harsh substances.
Earrings
Earrings are covered under a 6‑month warranty for:
- Broken posts or hooks
- Faulty closures
- Manufacturing defects in plating or stones
For hygiene reasons, earrings cannot be returned once worn, but warranty repairs or replacements are always available.
Necklaces
Necklaces are covered under a 6‑month warranty for:
- Broken chains or clasps due to manufacturing issues
- Plating defects
- Stone or pendant faults
Damage caused by pulling, snagging, or improper storage is not covered.
Rings
Rings are covered under a 6‑month warranty for:
- Plating defects
- Stone setting issues
- Structural faults in the band
This warranty does not cover resizing, bending from pressure, or damage caused by impact.
2. What’s Not Covered
Our warranty does not apply to:
- Normal wear and tear
- Scratches, dents, or bending
- Damage from water, perfume, lotions, sweat, or chemicals
- Lost items or lost stones caused by impact
- Tarnishing due to improper care or storage
- Unauthorized repairs or alterations
3. How to Make a Warranty Claim
If you experience an issue with your jewellery, please contact us with:
- Your order number
- A clear photo or video of the issue
- A brief description of what happened
Our team will assess the piece and offer one of the following:
- Free repair
- Replacement of the same item
- Store credit if the item is no longer available
A small shipping fee may apply, calculated based on the actual delivery cost.
Even after your 6‑month warranty ends, we’re still here to help — we can repair your item for a small service charge.
4. Care Recommendations
To extend the life of your jewellery:
- Avoid water, perfume, lotions, and sweat
- Remove jewellery before sleeping, exercising, or showering
- Store pieces in a dry, sealed pouch or box
- Clean gently with a soft cloth only
Proper care helps preserve the beauty and longevity of your creation.
contact us: wjystudio@outlook.com
