📦 Return & Refund Policy
We hope you will be delighted with your purchase with WJY STUDIO. However, if you are not completely satisfied with your purchase, we’re here to help.
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Returns for Online Purchases
You have the right to cancel and return most online purchases within 14 calendar days of receiving your order.
To be eligible for a return:
• You must notify us of your intention to return within 14 days of receiving your order by emailing wjystudio@outlook.com
• Once approved, the returned item must be posted within a further 14 days
• Items should be returned in their originality, including any bags, packages, gifts and/or all tags should be still attached.
• If an item shows signs of use beyond reasonable inspection, we reserve the right to reject the return and it will be sent back without issuing a refund.
Return Postage Fee
• Customers are responsible for return postage fee.
• We recommend using a first-class, tracked and insured service, as we are not responsible for lost or damaged returns.
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Items Excluded from Returns
The following items are non-returnable for hygiene or customisation reasons, unless faulty:
• Earrings or piercings
• Custom-made or engraved items
• Personalised jewellery
• Gift
• Phone cases
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🔄 Shopping at the Store
Please note that all in-store purchases are final and not eligible for refunds. We encourage you to inspect items carefully before completing your purchase.
If an item purchased in-store is faulty, we are happy to offer an exchange or a credit note for unworn items with security tags intact, within 14 days of purchase.
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💰 Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
• Approved refunds will be processed within 14 days after we receive the item
• Refunds will be issued to the original payment method
• Return postage costs are non-refundable unless the item is faulty or incorrectly supplied.
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📉 Sale Items Are Not Eligible For Return
Sale or discounted items purchased online at 10% off are eligible for return under the same conditions as full-priced items, unless clearly marked as Final Sale at the time of purchase.
Items discounted 15% or more are Final Sale and are not eligible for return.
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Refund Deductions & Additional Costs
- Missing Gifts, Packaging or Accessories
All complimentary gifts, packaging, accessories and other items supplied with the order should be returned together with the product. If any such items are missing, damaged or not returned, we may make a reasonable deduction from the refund to reflect the value of the missing or damaged items, where permitted by law.
- Delivery Fee Threshold
Where free delivery was provided based on a minimum order value, any adjustment relating to the free-delivery threshold will only apply where permitted by law and under our voluntary returns policy. This does not affect your statutory cancellation rights.
- Extra Request Such as Fast Delivery After Order Placement, but Cancel the order
Our standard delivery service does not guarantee expedited delivery. If a customer later requests a faster delivery, or collected from the store at their request, any additional Fast Track costs already incurred may be deducted from the refund if the customer subsequently cancels the order.
This charge will still apply if the customer cancels the order after the Fast Track service has been arranged or dispatched, even if the customer has not yet received or collected the item.
Fast Track charges typically range from £18–£30 for jewellery and £30–£60 for clothing, depending on the delivery requirements.
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💎 Faulty Items
If your item is faulty or damaged during the shipping, please contact us as soon as possible.
We will cover all reasonable return costs and offer a repair, replacement, or full refund in accordance with UK consumer law.
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📬 How to Return an Item
1. Email us at wjystudio@outlook.com within 14 days of receiving the item.
2. Pack your item securely in its original packaging.
3. Customers are responsible for return postage for the returns.
We recommend using a tracked and insured postal service, as we are not responsible for lost or damaged returns.
