📦 Return & Refund Policy
We hope you will be delighted with your purchase with WJY STUDIO. However, if you are not completely satisfied with your purchase, we’re here to help.
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Returns for Online Purchases
You have the right to cancel and return most online purchases within 14 calendar days of receiving your order.
To be eligible for a return:
• You must notify us of your intention to return within 14 days of receiving your order by emailing wjystudio@outlook.com
• Once approved, the returned item must be posted within a further 7 days
• Items should be returned in their originality, including any bags, packages, gifts and/or all tags should be still attached.
• If an item shows signs of use beyond reasonable inspection, we reserve the right to reject the return and it will be sent back without issuing a refund.
Return Postage Fee
• Customers are responsible for return postage fee.
• We recommend using a first-class, tracked and insured service, as we are not responsible for lost or damaged returns.
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Items Excluded from Returns
The following items are non-returnable for hygiene or customisation reasons, unless faulty:
• Earrings or piercings
• Custom-made or engraved items
• Personalised jewellery
• Gift
• Phone cases
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🔄 Shopping at the Store
Please note that all in-store purchases are final and not eligible for refunds. We encourage you to inspect items carefully before completing your purchase.
If an item purchased in-store is faulty, we are happy to offer an exchange or a credit note for unworn items with security tags intact, within 7 days of purchase.
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💰 Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
• Approved refunds will be processed within 14 days
• Refunds will be issued to the original payment method
• Return postage costs are non-refundable unless the item is faulty or incorrectly supplied.
• A small 10% restock fee applies to returned items. This helps us carefully inspect, clean, and prepare each piece so every customer receives jewellery in perfect condition. Thank you for understanding.
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📉 Sale Items Are Not Eligible For Return
Sale or discounted items purchased online at 10% off are eligible for return under the same conditions as full-priced items, unless clearly marked as Final Sale at the time of purchase.
Items discounted 15% or more are Final Sale and are not eligible for return.
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💎 Faulty Items
If your item is faulty or damaged during the shipping, please contact us as soon as possible.
We will cover all reasonable return costs and offer a repair, replacement, or full refund in accordance with UK consumer law.
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📬 How to Return an Item
1. Email us at wjystudio@outlook.com within 14 days of receiving the item.
2. Pack your item securely in its original packaging.
3. Customers are responsible for return postage for the returns.
We recommend using a tracked and insured postal service, as we are not responsible for lost or damaged returns.
